1. Our Commitment to Your Privacy

Positive Pelvic Health are committed to protecting your personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. This Privacy Policy explains how we collect, use, store, and protect your information when providing pelvic health physiotherapy services.

2. What Information We Collect

We collect personal and health information necessary to deliver physiotherapy care safely and effectively. This includes:

• Your full name, date of birth, and contact details
• Relevant medical history and health conditions
• Current symptoms and concerns
• Notes taken during assessment and treatment
• Treatment plans and outcomes
• Information about your general practitioner or other healthcare providers (if relevant)
• Payment details (limited to the extent required for invoicing or processing payments)

3. How We Collect Your Information

We collect your information when you:

• Book an appointment (online, by phone, or in person)
• Complete a consent form
• Discuss your health history during sessions
• Provide feedback or contact us with a query
• Are referred by another health professional (with your consent)

4. Why We Collect Your Information

We collect your information to:

• Provide safe and personalised pelvic health physiotherapy care
• Assess your physical condition and create appropriate treatment plans
• Meet legal and professional obligations under NZ healthcare regulations
• Communicate with you about appointments or your care
• Refer you to or liaise with other healthcare providers (with your consent)
• Manage clinic operations, invoicing, and administrative tasks

5. Disclosure of Your Information

We will never sell or rent your personal information.

We may share your information:

• With other healthcare providers involved in your care (with your consent)
• If required by law (e.g. under the Health and Disability Commissioner Act or when there’s a serious threat to your safety or others)
• With third-party service providers (e.g. accounting or ACC), under strict confidentiality agreements

6. Storage and Security

Your information is stored securely in:

• Encrypted electronic health record systems
• Password-protected files and devices

We take all reasonable steps to protect your data from unauthorised access, use, or disclosure. Positive Pelvic Health is a paperless business.

7. Your Rights

You have the right to:

• Access your personal or health information
• Request corrections to any information we hold
• Withdraw consent for information sharing at any time
• Complain if you believe your privacy has been breached

To make a request or lodge a complaint, please contact us using the details below.

8. Retention of Records

We retain your health information for 10 years from the last date of service, as required by New Zealand law, after which it will be securely destroyed.

9. Contact Us

If you have questions, concerns, or would like to exercise your rights under this policy, contact:

Positive Pelvic Health
Email: jennifer@pph.nz
Phone: 021 0231 7741
Website: www.pph.nz
Location: Maungaraki, Lower Hutt

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at https://privacy.org.nz or call 0800 803 909.